At BSA, we are committed to fulfilling our mission to provide quality health care in Christian love, service and dignity. We take a proactive approach to patient billing and collections, with respect and professionalism at the forefront of our transactions. We expect payment at the time of service, and we understand that billing and collection for health care services can be confusing. Our admitting and business office staff will work with you to answer your billing questions, set up a payment plan, or qualify you for government-sponsored programs.
As a routine practice, when appropriate, the hospital attempts to collect all known patient expenses at time of service. Our initial request for payment will include deductibles, co-pays and coinsurance amounts. However, the amount of all charges may not be known or available at the time of admission or discharge, and it is possible that charges may be added to your bill after discharge. Therefore, calculated coinsurance amounts are based on estimated charges. Any overpayment will be promptly refunded, and we will not charge interest on the balance of your bill that remains after your insurance provider has provided us with their portion of the payment.
You may request an itemized copy of your bill within one year of the date of your discharge from the hospital, and it will be provided to you within 10 business days.
On February 26, 2007, BSA initiated an updated uninsured discount policy for patients who do not have health insurance. We discount bills for all uninsured patients for medically necessary services. After your bill has been discounted, you will be asked to pay the remainder. If you are unable to pay your bill, we will work with you to see if you can:
A prompt pay discount may be available for payments made at the time of service. Please ask an Admitting or Business Office Representative.
Professional services provided to you by a physician will be billed separately and apart from the fees charged by the hospital. Please note that physicians and other health care providers who provide services at our facility may not be listed as participating providers or contracted with the same third-party payors as this hospital. This means that their services may not be covered by your medical insurance provider, even if the hospital is in your network. If you receive a bill from a physician and have questions, please call the telephone number listed on that bill. Physicians that may bill you separately include:
If you have current insurance coverage, our hospital billing department will bill your insurance company shortly after your visit. When a claim is sent to your insurance company, an informational statement will be sent to you. Please note that this statement is NOT a bill. Your insurance company should pay your hospital bill within 60 days. The hospital may request your help in contacting your insurance company if payment is delayed. There may be times when your insurance company needs additional information from you. Please respond as quickly as possible so payment is not delayed. Please note that you may be responsible for all or part of the remaining charges that are not paid by your health benefit plan, and payment will be due upon receipt of your bill.
BSA has a process for handling complaints related to billing practices. If you have a complaint or questions, please contact us at (855) 598-3657 or (877) 304-1299 ext 473.
This disclosure required by Texas Health & Safety Code Section 324.101.